Terms of stay.

01Property; Reservation

The “Property” means the short-term rental residence, together with any permitted appurtenant areas, furnishings, appliances, fixtures, assigned parking, and access devices identified in Guest’s reservation.

Guest’s occupancy is limited to the reservation dates, times, occupancy limits, and terms confirmed by Manager. No tenancy, leasehold estate, or possessory interest beyond the licensed short-term occupancy is created.

02Electronic Acceptance

Guest agrees that Guest’s electronic acceptance constitutes Guest’s signature and assent to this Agreement. Guest consents to receive and accept this Agreement, the House Rules, notices, fee schedules, and related reservation documents electronically.

Manager may maintain electronic records of Guest’s acceptance, including the date, time, IP address, reservation number, account information, and version of the Agreement accepted.

03Registered Guests; Occupancy Limits

Only registered guests included in the reservation may occupy or access the Property unless Manager gives prior written approval.

Guest is responsible for the acts, omissions, conduct, damages, violations, and charges caused by Guest, occupants, invitees, visitors, minors, and any person Guest permits to access the Property.

Unauthorized occupants, parties, events, commercial activity, excessive noise, nuisance conduct, or violation of occupancy limits may result in immediate termination of occupancy without refund, removal from the Property, additional charges, and recovery of damages.

04House Rules; Building Rules

Guest shall comply with all House Rules, building rules, condominium or association rules, posted signs, access procedures, parking rules, pool and amenity rules, trash procedures, quiet hours, and safety requirements.

If any House Rule or building rule is stricter than this Agreement, the stricter rule applies.

Manager may update operational instructions, access procedures, or building requirements during the stay as reasonably necessary for safety, compliance, maintenance, or building operations.

05No Smoking; No Prohibited Substances

Smoking, vaping, cannabis use, tobacco use, and burning of candles, incense, or similar materials are prohibited inside the Property and in any common areas where prohibited by law, building rules, or Manager.

Guest is responsible for all cleaning, deodorizing, remediation, replacement, lost-rental, administrative, and enforcement costs arising from any violation of this section.

06Use of Premises; Safety

Guest acknowledges that the Property may be located in a high-rise, condominium, apartment, or residential building and may include glass surfaces, balconies, terraces, operable doors, windows, appliances, fixtures, elevators, parking areas, pools, gyms, recreational areas, and other building amenities.

Guest shall use the Property and all amenities in a careful, lawful, and responsible manner. Guest shall keep doors, windows, balcony doors, terrace doors, and access points secured when appropriate.

Parents, guardians, and supervising adults are solely responsible for supervising minors and individuals requiring assistance at all times. Minors may not be left unattended on balconies, terraces, near operable windows, near pools, in gyms, in parking areas, or in other potentially hazardous areas.

07Assumption of Ordinary Risks

Guest understands that occupancy of residential property and use of building amenities involve ordinary and foreseeable risks, including risks associated with balconies, terraces, glass, windows, doors, stairs, elevators, appliances, parking areas, pools, gyms, recreational areas, weather, other occupants, and third parties.

Guest voluntarily assumes responsibility for such ordinary and foreseeable risks, except to the extent prohibited by applicable law.

08Limitation of Liability

To the fullest extent permitted by applicable law, Manager, the property owner, the building owner, the condominium association, and their respective affiliates, officers, directors, members, employees, contractors, representatives, and agents shall not be liable for injury, loss, damage, delay, inconvenience, interruption, personal property loss, or other claim arising from:

• Guest’s occupancy or use of the Property;
• Guest’s use of amenities or common areas;
• acts or omissions of third parties;
• building operations, maintenance, repairs, construction, inspections, or access restrictions;
• temporary interruption of utilities, internet, elevators, amenities, parking, water, electricity, HVAC, or other services;
• weather, governmental action, emergency conditions, or circumstances beyond Manager’s reasonable control; or
• Guest’s violation of this Agreement, House Rules, building rules, or applicable law.

Nothing in this Agreement waives or limits any right, remedy, duty, or liability that cannot be waived or limited under applicable law.

09Personal Property

Guest is solely responsible for safeguarding luggage, vehicles, valuables, electronics, documents, jewelry, money, and other personal property.

Manager is not responsible for lost, stolen, misplaced, abandoned, or damaged personal property, except to the extent liability cannot be disclaimed under applicable law.

10Damage; Cleaning; Fees

Guest is responsible for all damage, missing items, excessive cleaning, odor remediation, lockouts, lost keys, lost fobs, parking violations, amenity violations, rule violations, fines, service calls, and other costs caused by Guest or Guest’s occupants, invitees, or visitors, excluding ordinary wear and tear.

Guest authorizes Manager to charge the payment method on file for amounts due under this Agreement, including damages, fees, taxes, fines, replacement costs, repair costs, administrative charges, and collection costs.

If the payment method on file is declined or unavailable, Guest shall pay all amounts due upon demand.

11Access Devices; Parking

Keys, fobs, cards, remotes, parking passes, garage access devices, and digital access credentials are provided solely for authorized use during the reservation.

Guest shall not duplicate, transfer, share, or misuse any access device or credential. Guest is responsible for replacement, reprogramming, locksmith, towing, parking, and administrative charges arising from loss, misuse, or failure to return access devices.

12Amenities and Common Areas

Access to amenities, parking, elevators, pools, gyms, lounges, rooftops, recreational facilities, and common areas is subject to availability, building rules, maintenance, capacity limits, closures, emergencies, management decisions, and applicable law.

Amenity access is provided as a courtesy and is not guaranteed. No refund, credit, relocation, or compensation is due for amenity limitations, closures, maintenance, repairs, staffing issues, weather, or operational changes.

13Maintenance; Entry

Guest shall promptly notify Manager of maintenance issues, water leaks, safety concerns, damage, malfunctioning appliances, pest issues, or any condition requiring attention.

Manager, the property owner, building management, association representatives, maintenance personnel, contractors, or emergency personnel may enter the Property as reasonably necessary for inspection, repairs, maintenance, rule enforcement, safety, emergencies, legal compliance, or building operations.

Except in emergencies or where impracticable, Manager will use reasonable efforts to provide advance notice of entry.

14No Parties; Noise; Disturbances

Parties, events, gatherings, filming, commercial activity, disruptive behavior, excessive noise, and nuisance conduct are prohibited unless Manager gives prior written approval.

Guest shall comply with quiet hours, noise ordinances, building rules, and requests from Manager, building staff, security, law enforcement, or association personnel.

Violation of this section may result in immediate termination of occupancy without refund, removal from the Property, fines, and recovery of damages.

15Pets and Animals

No pets or animals are permitted unless expressly approved in writing by Manager or required by applicable law.

Guest is responsible for damage, cleaning, odor remediation, pest treatment, fines, and other costs arising from any animal brought to the Property.

16Prohibited Conduct

Guest shall not:

• use the Property for unlawful purposes;
• exceed occupancy limits;
• host parties or events;
• smoke or vape where prohibited;
• tamper with smoke detectors, cameras, locks, sensors, routers, access systems, or safety equipment;
• move furniture in a way that causes damage or safety risks;
• throw objects from balconies, windows, terraces, or common areas;
• disturb neighbors or building occupants;
• violate parking, pool, gym, trash, elevator, or amenity rules; or
• allow unauthorized persons to access the Property or building.

17Security Devices; Privacy

The Property or building may include exterior cameras, doorbell cameras, access-control systems, noise-monitoring devices, security systems, or building surveillance in permitted areas for safety, security, access control, rule enforcement, or property protection.

No camera or recording device controlled by Manager will be placed inside private living areas, bedrooms, or bathrooms.

Guest shall not disable, cover, tamper with, relocate, or interfere with any security, access, safety, or monitoring device.

18Compliance with Laws

Guest shall comply with all applicable federal, state, county, municipal, building, condominium, association, fire, health, safety, noise, parking, occupancy, and short-term rental laws, rules, ordinances, and regulations.

Guest is responsible for fines, penalties, citations, damages, and costs caused by Guest’s violation of law, this Agreement, House Rules, or building rules.

19Indemnification

To the fullest extent permitted by applicable law, Guest shall indemnify, defend, and hold harmless Manager, the property owner, and their respective affiliates, officers, directors, members, employees, contractors, representatives, and agents from and against all claims, demands, liabilities, damages, losses, fines, penalties, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

• Guest’s occupancy or use of the Property;
• Guest’s breach of this Agreement;
• Guest’s violation of House Rules, building rules, or applicable law;
• damage caused by Guest or Guest’s occupants, invitees, visitors, or animals;
• injury or loss caused by Guest or Guest’s occupants, invitees, visitors, or animals; or
• claims asserted by occupants, invitees, visitors, or third parties arising from Guest’s reservation or conduct.

This indemnity does not apply to the extent prohibited by applicable law.

20Payment Disputes; Chargebacks

Guest shall first notify Manager in writing of any billing dispute and provide Manager a reasonable opportunity to review and respond.

A chargeback or payment reversal does not waive Guest’s obligations under this Agreement. Guest remains responsible for all valid charges, fees, damages, taxes, and collection costs.

21Termination of Occupancy

Manager may terminate Guest’s occupancy immediately, without refund, if Guest or any occupant, invitee, or visitor violates this Agreement, House Rules, building rules, law, occupancy limits, no-smoking rules, noise rules, safety requirements, or access-control requirements.

Upon termination, Guest and all occupants must immediately vacate the Property and return all access devices.

Termination does not limit Manager’s right to recover damages, fees, fines, costs, or other amounts due.

22Force Majeure; Service Interruptions

Manager is not liable for delay, cancellation, interruption, relocation, access limitation, or reduced enjoyment caused by events beyond Manager’s reasonable control, including weather, fire, flood, utility interruption, internet interruption, elevator outage, building maintenance, governmental order, emergency, labor disruption, construction, road closure, pandemic-related restriction, or acts of third parties.

23Governing Law; Venue

This Agreement shall be governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any action arising out of or relating to this Agreement, Guest’s reservation, or Guest’s occupancy shall be brought in the state or federal courts located in Miami-Dade County, Florida, unless otherwise required by applicable law.

24Arbitration Provision

Any dispute, claim, or controversy arising out of or relating to this Agreement, Guest’s reservation, Guest’s occupancy, fees, damages, termination, or use of the Property shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under the AAA Consumer Arbitration Rules, except to the extent those rules are modified by this Agreement or conflict with applicable law.

The arbitrator shall have authority to decide issues of arbitrability, scope, interpretation, validity, and enforceability of this arbitration provision and this Agreement.

Guest and Manager waive the right to a jury trial and waive the right to participate in a class action, collective action, or representative proceeding, except to the extent such waiver is prohibited by applicable law.

25Severability

If any provision of this Agreement is held invalid, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

26Entire Agreement; Order of Priority

This Agreement, the reservation confirmation, House Rules, fee schedule, cancellation policy, and any written instructions provided by Manager constitute the entire agreement between Manager and Guest regarding the reservation.

If there is a conflict, the following order of priority applies:

• mandatory applicable law;
• reservation-specific written terms;
• this Agreement;
• House Rules;
• building or association rules; and
• general website content.

27Acknowledgment

By clicking “I Agree,” booking, checking in, accessing, or occupying the Property, Guest confirms that Guest has read, understands, and agrees to this Agreement.

Guest further acknowledges that the Property may contain floor-to-ceiling glass, balconies, terraces, operable windows, doors, appliances, fixtures, amenities, and other features typical of residential and luxury residential properties, and Guest agrees to use all such features responsibly and supervise all occupants accordingly.